Contact Us
If you have any questions or concerns, please do not hesitate to contact us.
Email: [email protected]
Address：Weggisgasse 13, 704 Luzern, Switzerland
We want you to purchase your commodity knowing you will be fully satisfied. It's that simple.
Here, we pride ourselves in providing the best customer experience by offering quality commodity with a no-fuss guarantee. If for any reason you are not completely satisfied with your commodity, we will completely refund your order or offer you a replacement at no extra charge.
In the event that you wish to return or exchange your commodity piece, there are just three things you should know:
You may return or exchange your commodity up to 30 days from the date you received your commodity*
You are responsible for shipping the commodity back to us and for the costs associated with that shipment.
Shipping and handling costs are non-refundable
If you decide to have your commodity exchanged, you will receive your new commodity within 1 to 2 weeks from the date on which we receive the returned commodity from you
Customer Service - Hours of operation:
Monday through Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday Closed.
Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 15 business days. Please consider any holidays that might impact delivery times.
Q: What is the company return policy?
A: We will replace all defective units with a new item upon 30 days of shipment arrival.
Q: How can I contact you regarding my order?
A: You can contact us via email at [email protected] Also you can just respond directly to any notification you will receive regarding your order, shipment notification or delivery notification emails.